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Cancellation policy – BIOTOP PROFESSIONAL INTERNATIONAL Website

Would you like to return an item purchased on the BIOTOP PROFESSIONAL INTERNATIONAL website?

Returns may be made in accordance with the Consumer Protection Law, 5741-1981, in one of the methods detailed below.

A transaction made on the website may be cancelled from the date of purchase and up to 14 days from the later of (i) the date the product was received, or (ii) the date on which a document detailing the transaction was provided.

If the order has been delivered, the product may be returned in one of the following ways:

Return via Post

A product returned by mail must be sent within 14 days of the date of receipt. In such case, you will be entitled to a full refund or store credit for future purchases on the BIOTOP PROFESSIONAL INTERNATIONAL website, at your discretion. A monetary refund will be processed within 7 business days.

The product must be shipped together with the invoice to the following address:
34 Ben Zion Galis Street, Petah Tikva 4927934.

Once the product is received, our Customer Service team will contact you by phone and the refund will be processed accordingly.

Cancellation of a Transaction Due to Defect or Non-Conformity

In the event of cancellation due to a defect, non-conformity, incorrect product delivery, or any other error on the part of BIOTOP PROFESSIONAL ISRAEL, you may contact us and we will arrange a free courier pickup of the product and issue a full monetary refund.

BIOTOP PROFESSIONAL INTERNATIONAL Customer Service

You may contact our Customer Service Center with any question or to provide notice of cancellation, through one of the following methods:

1. By phone: 052-224-4440 - WhatsApp Chat  

2. By email: support@biotopworld.com

3. By mail: 34 Ben Zion Galis Street, Petah Tikva 4927934

4. Via the contact form or cancellation form on the website

Your cancellation notice must include the transaction details and the purchaser’s ID number. If the cancellation notice is provided by phone, an additional identifying detail must be provided.

The return and exchange policy detailed above is subject to the Terms of Use published on the BIOTOP PROFESSIONAL INTERNATIONAL website:

BIOTOP PROFESSIONAL INTERNATIONAL Website Regulations