Política de envío

Orders are processed within 3 business days. 

Business days: Sunday - Thursday, except for Israeli public holidays.

Total Delivery Time = Warehouse Processing Time + Shipping Time 

You will receive your order typically within 10 business days depending on the carrier. If there are shipping delays, it is often due to the shipping provider and is out of our control.  

We do not ship to PO Boxes.

 

How much does shipping cost?

The shipping cost is minimal.  We charge a small fee in order to ensure your parcel is safe and to get it to you as fast as possible.

Total invoice amount	Shipment cost
From €0 to €99.00	€15
More than €99.00	Free

 

Where is my order?

Your shipping confirmation will be received only when your purchased items are fulfilled. 

 

Still have questions about your order?

Please reach out to our service center via support@biotopworld.com or you can easily contact us via WhatsApp + (972) 52-224-4440 and we will get back to you within 48 hours.

 

Where does my product ship from? 

Our warehouse is located in Israel, Petach Tikva.

 

Customs, duties, and taxes

BIOTOP PROFESSIONAL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Amazon Purchases

To ensure that only authentic, high-quality products reach consumers, we partner exclusively with one Amazon seller, FortressBrand. If you purchased your Biotop Professional product on Amazon and wish to return, please submit your return request via Amazon. If the item is not returnable via Amazon, we offer a 45-day Satisfaction Guarantee with proof of purchase from FortressBrand.